At Smart Tickets, we strive to provide a seamless and secure ticketing experience for our customers. We understand that circumstances may change and you may need to request a refund. However, please note that all ticket sales are final. We have implemented the following refund policy to ensure transparency and fairness in out ticketing services.

 Event Ticket Refunds

• All ticket sales made through smarticketing.com or at the gate are considered final and non-refundable

• This policy applies to all types of events including but not limited to music concerts, conferences, exhibitions and sporting events.

• It is the responsibility of the event-goer to carefully review the event details including the date, time and location before completing the ticket purchase.

 Merchandise Sales Refunds

• Smart Tickets provides  event organizers with the option to sell merchandise through our platform. All the  merchandise sales are also considered final and non-refundable.

• Customers are advised to carefully  view the merchandise details including the description, size and price before making a purchase.

• It is the responsibility of the event-goer to carefully review the event details including the date, time and location before completing the ticket purchase.

 Cancellation or Postponement

• In the rare event an event organizer cancels or postpones and event, Smart Tickets will work closely with the event organizer to communicate the necessary information to the ticket holders
• The refund policy for canceled or postponed events will be determined by the event organizer. Smart Tickets will facilitate the refund process as instructed by the organizer
• In case of the a refund, the amount will be less the transaction and handling fees.
• It is important to note that, Smart Tickets is not responsible for any costs or damages incurred by the ticket holder as a result of the event cancellation or postponement.

 Customer Support

• Our customer support team is available to assist you with any questions or any concerns you may have regarding your ticket or event experience
• For inquiries related to event refunds, please reach out to our customer support team.

While we understand that unforeseen circumstances may arise,  our refund policy is designed to ensure fairness and maintain the integrity of our ticketing services. We encourage customers to  carefully review their tickets and merchandise purchases before completing the transaction. for any further assistance,  please contact our customer support team through the website chat, whatsapp or email support@vanguardevents.co.ke